Help & Questions

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Delivery within Europe typically takes 3–10 business days. International orders may take 2–4 weeks depending on the destination and supplier.

Do you offer free shipping?
Yes! We offer free shipping across Europe on all orders.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order via the Shop app.

Do you ship to my country?
We ship to most countries in Europe and internationally. If you're unsure, feel free to contact us.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All payments are processed securely through Shopify Payments. We never store your card details.

Returns & Refunds

What is your return policy?
We offer a 14-day right of return for all EU customers. Items must be in their original condition. Please visit our Return Policy page for full details.

How do I start a return?
Contact us via contact form with your order number and we'll guide you through the process.